Hotel operations: the long reads and the glossary
How a hotel's work is organised around cleaning and room readiness — one account per part of it, and a glossary of the terms all of it rests on.
These are not button-by-button instructions: those live separately and are written for people already working in ATQAR. This is how the work itself is arranged, in ordinary words, with the screens the product actually shows.
In depth
- Checkout cleaning: the process from confirmation to review How cleaning after a guest leaves is organised: where the task comes from, who does it and at what hour, who accepts the result, and what happens when the work will not do.
- The cleaning week: planning shifts, and why this is not a timesheet How to plan a week for housekeepers and technicians: what a shift is, where a cleaning's exact hour comes from inside it, and why ATQAR counts no hours worked.
- Room states: six of them, and why readiness is never switched by hand What each of a room's six states means, the order they are chosen in, and why no role — the owner included — has a ‘Ready’ switch.
- Who sees what: the four roles in hotel operations How to divide access between the owner, the administrator, the housekeeper and the technician — and why a role decides not only which buttons work, but what is on the screen at all.
- Aparthotel, guest house, small hotel: what changes in the operations How the operational work of a small property differs from a large one, what changes when stays are long, and how it works when there is more than one property.
Glossary
- What a room preparation cycle is What a room's preparation cycle is: which event starts it, what it holds, and how it differs from a single cleaning task.
- Checkout cleaning and the checkout cleaning forecast What checkout cleaning is, how a forecast checkout differs from a confirmed one, and why the cleaning appears only after confirmation.
- Shift, task, and assignment: the difference Three words that are easy to confuse: a shift is a plan of availability, a task is a unit of work, and an assignment is the link between them.
- Room readiness and its six states What a room's readiness means, what it is derived from, and the order in which one of six states is chosen.
- Room occupancy How occupancy differs from readiness, what each of its values means, and why they are two separate scales.
- Stay and booking How a booking differs from an active stay, why both hold nights the same way, and what happens when dates overlap.
- Review and return for rework What independent review is, who may accept a result, and what happens to a task when it is returned.
- In-stay cleaning How regular cleaning works during a long stay, where the interval is set, and what happens to intervals that are missed.