---
title: "Who sees what: the four roles in hotel operations"
description: "How to divide access between the owner, the administrator, the housekeeper and the technician — and why a role decides not only which buttons work, but what is on the screen at all."
canonical: "https://atqar.com/en/guides/who-sees-what/"
locale: en
language: en-GB
audience: owner
published: 2026-08-27
updated: 2026-09-05
source: "https://atqar.com"
alternates:
  ru: "https://atqar.com/ru/guides/who-sees-what.md"
  kk: "https://atqar.com/kk/guides/who-sees-what.md"
  es: "https://atqar.com/es/guides/who-sees-what.md"
  pt: "https://atqar.com/pt/guides/who-sees-what.md"
  de: "https://atqar.com/de/guides/who-sees-what.md"
  fr: "https://atqar.com/fr/guides/who-sees-what.md"
  it: "https://atqar.com/it/guides/who-sees-what.md"
  tr: "https://atqar.com/tr/guides/who-sees-what.md"
  uz: "https://atqar.com/uz/guides/who-sees-what.md"
  ky: "https://atqar.com/ky/guides/who-sees-what.md"
  tg: "https://atqar.com/tg/guides/who-sees-what.md"
---

A role is usually understood as a set of tick boxes: this person may delete,
that one may not. Many systems work that way, and in its own terms that is
honest — but for a hotel's operational work it is not enough.

In ATQAR a role decides not only what a person can press, but what is on their
screen in the first place.

## A role is permissions, not a job title

The senior housekeeper who hands out the work is an administrator, whatever
the job title on the payroll says. The person who fixes and inspects is a
technician, even if they sometimes clean as well.

A role decides what somebody may do and what they see, not what they are
capable of. A small repair can go to a housekeeper; an inspection can go to an
administrator.

There is one exception, and it is hard: cleaning — after a checkout and during
a stay alike — is assigned to a housekeeper whose shift covers that hour.
There is no way around it; the roster changes first.

## The housekeeper

Sees their own work for today, their own week, and the checkout-cleaning
forecast. Other people's and unassigned tasks do not exist for them.

> Product demonstration: A work card: the room, the kind of work, the state, the date, and the assignee.

That is the difference that matters. There is no ‘all tasks, filtered to me’ —
there is only their work. The list you could take somebody else's work from is
not hidden: it does not exist.

They receive a guest's name only through their own current personally assigned
task. They never receive a phone number.

## The technician

Repairs, inspections and replenishment. They can block a room by naming a
reason and a review time — and any other employee with assigned work can do the
same. That is not the only way: a room also becomes blocked by an
administrator's decision — when the form's question “Room is available for
check-in” is answered “No” — and when a blocked checkout cleaning itself holds
it.

When reporting a problem they pick a room from a separate minimal list:
property and room only, with no guest, no stay, no note and none of anybody
else's tasks.

## The administrator

Confirms checkouts, plans shifts, assigns work, and accepts a result or returns
it with a reason.

Review is what the role is separated from the performer for: cleaning and
repair are accepted by somebody who did not do them. Inspection, replenishment
and general work keep the older arrangement — an administrator may confirm
those themselves.

## The owner

All of the same across all of their properties at once, plus the employees and
their roles.

> Product demonstration: The staff list: name, role, and whether access is active.

The owner creates the accounts — there is no public sign-up at all. The owner
also issues a new password if a phone is lost, and that reset closes sessions,
linked devices, and access through Telegram in one go.

A disabled employee loses access but stays in the history: recorded facts are
not rewritten, and ‘who did this’ does not become a blank six months later.

There is one thing the owner cannot do: switch a room's readiness. Nobody
switches it.

More: [Employees and roles](https://atqar.com/en/docs/employees/),
[Review and rework](https://atqar.com/en/docs/review-and-rework/),
[The guest directory](https://atqar.com/en/docs/guests/).