---
title: "Hotel guest directory: repeat visits, stay history and the blocklist"
description: "How to find returning guests, maintain names and telephone numbers, read stay history, and use the blocklist."
canonical: "https://atqar.com/en/docs/guests/"
locale: en
language: en-GB
audience: administrator
published: 2026-08-08
updated: 2026-09-03
source: "https://atqar.com"
alternates:
  ru: "https://atqar.com/ru/docs/guests.md"
  kk: "https://atqar.com/kk/docs/guests.md"
  es: "https://atqar.com/es/docs/guests.md"
  pt: "https://atqar.com/pt/docs/guests.md"
  de: "https://atqar.com/de/docs/guests.md"
  fr: "https://atqar.com/fr/docs/guests.md"
  it: "https://atqar.com/it/docs/guests.md"
  tr: "https://atqar.com/tr/docs/guests.md"
  uz: "https://atqar.com/uz/docs/guests.md"
  ky: "https://atqar.com/ky/docs/guests.md"
  tg: "https://atqar.com/tg/docs/guests.md"
---

The [‘Guests’](https://atqar.com/en/guests/) section is available to owners and administrators.
It helps you recognise a returning guest by telephone number, see their
available stay history, and ensure that an important warning does not exist
only in employees’ memory.

A guest belongs to the whole organisation, not to one property. The directory
therefore does not switch by property, and owners and administrators see the
linked history across every property in the organisation.

> Product demonstration: The guest list: name, telephone number, and blocklist warning are visible before opening the record.

## How to find a guest

Open **‘Guests’** and use the single search field. It accepts:

- part of a name;
- part of a telephone number;
- an external booking reference.

Open the matching row to see the name, telephone number, note, blocklist status,
and stay history. You can open the relevant booking from an entry in the
history.

## How to add a guest

You will not usually need a separate step. When creating a stay, enter the
telephone number first. If the number does not exist, the form asks for a name
and creates the guest together with the stay.

If you need the record in advance:

1. Open ‘Guests’ and select ‘Add guest’.
2. Enter the name as it should appear in operational records.
3. Enter the telephone number in international format, for example `+77000000000`.
4. Add a short operational note if necessary.
5. Save the record.

The telephone number is stored in canonical E.164 format and is unique within
the organisation. Two administrators must not create separate records for the
same person with the same number. The name can be corrected later, and the
updated value will appear in all linked views.

## What data belongs here

A guest record is limited to four types of data:

- display name;
- telephone number;
- optional operational note;
- blocklist flag and its reason.

Do not record a price, payment, number of occupants, passport details, other
documents, address, email address, nationality, booking channel, loyalty
programme, or correspondence here. ATQAR does not replace a CRM or booking
system.

The note is visible to the owner and administrators throughout the
organisation. Write only what is needed for work, do not add unnecessary
personal data, and do not use it as a message log.

## Blocklist

The blocklist provides a prominent warning before the next booking is created.
To add a guest to the blocklist:

1. Open the guest record.
2. Select ‘Add to blocklist’.
3. Enter a specific operational reason and confirm the action.

The flag does not prevent a new booking from being saved. The owner or
administrator makes the decision in light of the situation. The stay form shows
the warning and reason, and creating such a booking remains a recorded action.

If the warning is no longer needed, select **‘Remove from blocklist’**. The flag
and reason are removed, while the action history is retained.

## Who can see the name and telephone number

- The full directory, name, telephone number, note, and history are available
  to the owner and administrators.
- A housekeeper or technician receives the guest’s name only through their
  current task assigned personally to them.
- The minimal room directory used to report a problem does not contain a name,
  telephone number, stay, or booking reference; the server excludes these fields.

Do not copy a telephone number into a task description or comment to bypass
this restriction. Contact details must remain in the section intended for them.

## A guest’s stays

The record shows owners and administrators linked stays across the whole
organisation. A guest can have several records for different dates, but each
stay is linked to only one primary guest.

Creating, checking in, cancelling, and closing a record are described in
[‘Bookings and stays’](https://atqar.com/en/docs/stays-and-calendar/).